Repairs Surgeries success
Since launching in April 2024, our weekly repairs surgeries have proved a hit with tenants seeking face-to-face contact with advisers regarding their open housing jobs. The initiative has empowered tenants to voice their concerns and seek resolutions, creating a more personalised approach to addressing housing issues.
By offering the option to book appointments online or drop in, we have considered accessibility and convenience for all tenants, accommodating varying schedules and preferences. This inclusive approach has improved the effectiveness of the service resulting in positive customer feedback.
Lee Berwick, Customer Liaison Lead said: "Our weekly repairs surgeries have bridged the gap between tenants and housing advisers, providing a platform for direct communication. The response from our tenants shows the importance of this initiative, and our commitment to create a supportive and responsive service."