BD Services is delighted to announce that its new online Repairs and Maintenance System has gone live. The All in One repair and scheduling solution, provided by Orchard AccuServ, automates workforce schedules and repairs, increasing efficiency for its workforce and will ultimately allow our customers to book their repairs and schedule appointments online.
Accuserv offers a single online solution for recording, scheduling and managing repairs, emergency and planned work, voids and compliance jobs. It connects service teams, operatives and sub-contactors, managing jobs from the moment they are raised through to completion. It provides real-time updates on the status of repair works, eliminating reliance on paper-based work instructions and spreadsheets.
Phase 1 went live in June, comprising 5 main modules: corporate buildings (including schools) repairs, corporate buildings (including schools) scheduled compliance, residential buildings compliance, voids and major planned works.
Phase 2 has just gone live for gas servicing and breakdowns.
Ultimately, the final phase of the rollout will give customers access to a self-service portal, where they will be able to log repairs and schedule appointments.
“From the demonstrations and training that I’ve had, I can see that the new system will be great. Our manual processes and system fault work arounds for Gas Servicing have been built in the new system, which will save so much time. It is definitely an easier system to manage and work with, and I am eager to go live with it!”
Alicia, Technical Planning Co-ordinator, BD Services
“So far I have found it to be an excellent tool for the business and operatives alike. The evolving day is a good insight into who is free to take an emergency job and when and where an operative is on site for H&S reasons. Seeing a history of events is useful when investigating fact finding faults.”
Sue, Technical Supervisor, BD Services
BD Services is part of BD Group and provides repairs and maintenance services for 20,000 social houses, corporate buildings and businesses across East London. The investment in this new system reinforces BD Group’s commitment to efficiency and utilising the latest technology whilst also having the needs of its customers and residents at its core.